Straps, Load Bars, Dents and Phone Calls. Nothing Gets Lost.

Every truck leaves the yard with more than a driver in it. Four straps. Two load bars. A set of chains. A tarp, if the freight calls for it. Nobody thinks about any of it until the driver quits, the truck comes back, and there's one load bar in the side box.

How many went out? Who handed them over? What did they cost? The honest answer in most fleets is a shrug — the gear went out on a handshake, so it comes back on a guess. Small items, small money, every single time. It adds up to real money, and it never shows up on any report.

If it isn't written down when it goes out, it isn't coming back.

So we put the writing-down where the handover actually happens: on the phone in the onboarder's hand, standing next to the truck.

Issue It Like You Mean to Get It Back

Strivie CRM is our phone app for recruiters and onboarders — the people who run the front and the back of a driver's time with you. Open a driver in onboarding, tap Issue under Equipment, and the list your admin set up appears: straps, load bars, chains, whatever your fleet hands out, each with its price.

No typing. Every item has a minus and a plus button, because this gets filled in one-handed next to a trailer and the real answers are small numbers. Before you confirm, the sheet shows what you're about to hand over and its replacement value — so the driver and the onboarder both know what that pile of gear is worth.

Tap Issue and each item becomes its own record on the driver's file: what it is, when it went out, who handed it over, what it costs. It stays out until somebody marks it returned.

The File Won't Close Until the Gear Is Back

Here's the part that makes it stick. When a driver leaves, Strivie will not let you finish the equipment return while anything issued to them is still unaccounted for. Not a warning you can click past — the server refuses, and tells you how many straps, load bars or chains are still out.

Every item has to land somewhere: returned, or missing. Missing items become one combined charge that flows into the driver's final settlement, at the price on file or a replacement price you type in. That charge only exists for terminated drivers — nobody can quietly bill a working driver for a strap while they're still hauling freight.

And if a carrier switches the equipment tracker off halfway through? The cleanup still works. Items that were already issued don't get stranded just because a setting changed.

The Dents Live on the Truck

Gear is half the story. The other half is the truck itself, and we wrote about the damage map earlier this month. The short version: every truck and trailer has a drawing you tap — side view and top view — plus a list for the things that don't fit on a picture, like engine, brakes and suspension. Each mark gets a severity, a photo from the camera, and a label for when it was found: at hire, at return, during maintenance.

Damage is recorded on the unit, not the driver, so it survives every reassignment. The photos taken at hire land on the driver's onboarding file, which is exactly where offboarding looks when the truck comes back. Before and after, same screen.

The drawings themselves come from your Strivie server, not from the app. Change a diagram and every phone picks it up the next time someone opens it — no app update required.

New in 1.1: The Conversation Doesn't Get Lost Either

Equipment was never the only thing that walked off with people. Conversations did too — a call made from a personal cell, a text nobody else can see, an email that lives in one recruiter's head.

Version 1.1 adds an Inbox tab. Inside it:

• Phone — place and receive calls in the app, through your office phone system, with the call history and voicemail.
• Texts — the conversation threads, in the app instead of on someone's personal phone.
• Chat — your team's Strivie chat, so the onboarder in the yard and the dispatcher at the desk are in the same thread.
• Email — the company mailbox, read and answered from the phone.

Each piece shows up only for people who have access to it in Strivie. And phone numbers follow the same rule as everywhere else in the product: if a login isn't allowed to see driver phone numbers, the app doesn't show them. Calls to a lead still go out from the lead's page — the conversation is logged, the number stays private. When the recruiter leaves, the book of business doesn't leave with them.

Everything that was already in the app is still there: the lead queue with the full history, document photos straight from the camera, MVR and PSP ordering, the onboarding checklist that won't let a driver go active while a required step is open, and push notifications that open the right file when a call or text comes in.

And the Office App Is Right Behind It

The CRM covers the people who hire, onboard and offboard. The rest of the office is getting its own app too: Strivie TMS 2.0, rebuilt from the ground up for dispatchers, managers and back-office staff who need to keep working away from the desk.

• Loads — the week's loads, each with its stops, driver, truck and documents. Move it to the next status, put a driver on it, or photograph a rate confirmation and turn it into a new load.
• Load board — search the boards your company is connected to, see the rate per mile, and book or bid from your phone.
• Maps — every load's route and where its truck is right now, plus a live map of your trucks and which way they're heading.
• Chat, phone and email — message drivers and colleagues with photos and files, and handle your work line and mailbox in one place.
• Everything else — drivers, trucks and trailers, safety and claims, billing, brokers, purchase orders, fuel cards and payroll, each shown only to the people your company gave access to.

Same rule as the CRM: it connects to your own company's Strivie system, and your data stays there.

Getting It

Strivie CRM 1.1 has been submitted to the App Store and Google Play, and Strivie TMS 2.0 is on its way to both stores right behind it. On Android, the new TMS app replaces the current office app as an update — nothing to uninstall. If you're already a Strivie customer, sign in with the email and password you already use — the apps find your company's server on their own.

What We Won't Say

The tracker only counts what someone issues. If a box of straps leaves the yard without anyone tapping it in, there's nothing for offboarding to ask about. What we did is make the honest version a few taps next to the truck, and make the record impossible to skip at the end.

In-app calling also depends on how your phone system is set up. If your office lines aren't assigned per person, the Phone screen has nothing to ring yet — that's a setting on your side, and we'll help you switch it on.

Straps, load bars, dents, calls, texts, emails: one app, one record per driver, one history per truck. Nothing gets lost. There's a short walkthrough if you'd rather watch than read.